Online Services

Youth Service clients can use Work and Income’s online services on their smartphone, tablet or computer. ‘Cheap as’ data means there are little or no data charges for most people. These services are also available from the self-service kiosks in their service centres.

On this Page:

Changes to how clients apply online

My Account has been retired. Clients can now use MyMSD to do most of the things they used to do in My Account, including being able to apply for a youth payment.  

RealMe isn’t needed to sign in to MyMSD anymore. Clients will simply be asked for their client number, date of birth and to create a PIN.

From MyMSD, clients can fill in the online application form. Youth Service clients can still expect a phone call from the Ministry within a few days of completing the online application.

Cheap as data

You can use the Work and Income website and their online services, including MyMSD, at little or no cost from your mobile phone or digital device if you are on Spark, Vodafone, 2degrees or Skinny mobile networks.


MyMSD is Work and Income’s online service that Youth Service clients can use to apply and manage their information online.