Money Management Activity initiated by YSSU

This section provides information about when YSSU will create a Money Management Activity, what YSSU will do, and what you need to do, to support the client to meet their obligations.

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Situations where YSSU will create a Money Management Activity

YSSU will create a Money Management compliance activity for a YP or YPP client when either:

  • a benefit is granted without Money Management; or
  • a young person changes address and there is not enough information to update their money management information when they move.  

As their provider, you need to support them to provide YSSU with Money Management information within 20 working days, otherwise the client will be subject to an obligations failure. 

This timeframe can be extended if the client has a good and sufficient reason for delay.  You need to notify YSSU in the activity.

Please do not use this activity for any other purpose – it has been set up for YSSU to track Money Management compliance.

A benefit is granted without Money Management

It is an obligation of receiving Youth Payment and Young Parent Payment to be on Money Management. 

If a YP or YPP is granted without Money Management, the young person has 20 working days to provide YSSU with all the information needed to set up Money Management.

If this doesn’t happen within the timeframe then the young person will be subject to an obligations failure.

A young person moves and there is not enough information to update Money Management when they move

YSSU should receive the information below to update a client’s Money Management information when they move house:

  • new address in full
  • move-in date
  • accommodation costs
  • reason for moving
  • living alone or name/s of other occupants
  • landlord’s name and bank account number
  • if the landlord has not been set up with a supplier with Work and Income, a completed supplier form.

You need to upload a Change of Address form.

When a young person doesn’t have all of this information available when they move, YSSU will create a Money Management Activity and tell you the information that is needed.

YSSU will redirect the money directly into the young person’s bank account so that they can pay their accommodation expenses.

The client has only 20 working days to provide YSSU with the information required or be subject to an obligations failure.

Exception: if a young person needs to confirm that they have not reconciled with their parents then they will have five working days to do this.  Their benefit may be suspended if they don’t provide this information within this timeframe.

Extending the timeframe

YSSU can extend the timeframe beyond 20 working days if a client has a good and sufficient reason for being unable to provide the information. 

If you think your client has a good and sufficient reason, you need to request an extension from YSSU as soon as possible through ART – include the extended timeframe your client needs and the reasons for this.  YSSU will accept or decline the request and advise you of the timeframe.

Supporting clients to comply with Money Management

Money Management is an obligation that if not met, has financial consequences for your client.  It is important that your client understands what they need to do, and what will happen if they don’t do this.  Both you and YSSU need to support them to meet their obligations and prevent an obligations failure. 

The table below shows you what YSSU will do, and what we expect you to do to support a young person to meet their obligations.

The client has 20 working days to provide YSSU with information.  This will happen when:

  • a benefit is granted without Money Management
  • a young person moves, and there is not enough information at the time of their move to update their redirections.  During this time, redirections may be paid temporarily into the client’s account.

Timeline

What YSSU will do

What you need to do

Day 1

Client has 20 working days

YSSU will create a Money Management Activity in ART that will allow you to keep track of the young person’s compliance.  This Activity will tell you what information YSSU needs, and that the client will be subject to an obligations failure if they don’t provide this information within 20 working days.

 

In the first instance:

  • make contact with the client and tell them the information that they need to provide
  • tell them that they will be subject to an obligations failure if they don’t provide this information within 20 working days.
  • support them to provide the information as necessary.

If you cannot contact the client, you should try again at another time.  All successful contacts, and contact attempts, should be recorded in the YSSU initiated Money Management Activity.

When the young person provides you with the information, you need to create a redirection task in ART and update the YSSU initiated Money Management Activity with your notes.  Do not end this activity.

If the young person has concerns about being able to provide you with this information within the timeframe, or if they don’t do what they say they will do, you should determine the reason for this.

If the client has a good and sufficient reason for being unable to provide the information then you should update the Money Management Activity with full notes and request an extension from YSSU.

Note: if the client is having money temporarily paid into their bank account, you need to tell them why this is, and what it is intended for.

When YSSU receives information, YSSU will advise you of the outcome, either:

  • the client  has complied. YSSU will include  relevant information about their payments.
  • the client’s request for a time extension has been accepted. YSSU will inform you of the new date.
  • the client’s request for a time extension has been declined and the date for compliance has not changed.
  • the information remains incomplete. YSSU will tell you what this means for the client, and what the client still needs to provide within the timeframe.

 

Day 15

Client has five working days

If YSSU hasn’t received the information within 15 working days, YSSU will leave a note in their ART profile to remind you that they have five working days.

Day 20

Client will be subject to an obligations failure

(unless time extension accepted and this will be the date of the agreed new timeframe)

If YSSU hasn’t received the information within 20 working days, YSSU will check the Money Management activitiy to see if a time extension has been requested. 

If YSSU cannot identify a good and sufficient reason to extend the timeframe, the client will be subject to an obligations failure:

  • the client is automatically notified.
  • YSSU will leave you a note in ART.
  • the client has five working days to re-comply.

 

Note that if a client hasn’t provided information to confirm continued eligibility, their benefit may be suspended. Clients have 5 working days to confirm eligibility.

You need to:

  • make contact with the client and tell them the information that they need to provide
  • inform the client that they are now subject to an obligations failure, and make sure they understand what they need to do to prevent a grade 1 sanction.
  • support the client  to provide the information as necessary.

You need to request a time extension from YSSU if the client has a good and sufficient reason for not providing the information in time. 

Day 25

Client will  be subject to a sanction (or it will be five working days past the extended timeframe)

If YSSU hasn’t received the information within 5 working days, YSSU will check the client’s profile to see if a time extension has been requested. 

If YSSU cannot identify a good and sufficient reason to extend the timeframe, the client will be subject to a sanction.

The client will be automatically notified in ART and YSSU will notify you in ART.

 

You need to make contact with the client, explain how their payment will be affected, and support them to meet their obligations.