COVID-19 protection framework learn more...


support available to you during COVID-19

If you have an appointment with a youth coach, they'll be in touch. regular payments will continue, and we'll help you over the phone and through MyMSD where we can.

COVID-19 - youth service support

Our Youth Service providers are available by phone if you are in isolation or lockdown. If you need to talk to your youth coach, please phone them.

During this time your regular payments will continue, and your Youth Coach will continue to support you.

To check your payments or tell us about your changes, visit MyMSD.

assessment and testing for COVID-19

If you have symptoms consistent with COVID-19, such as cold or flu symptoms, contact Healthline (0800 358 5453) or your doctor to find out if you need a test.

If you are offered a test for COVID-19, please take it.

A COVID-19 test is free of charge. However, you may need to pay for a test if it's for the purpose of entering another country. See advice for travellers for more information.

more information

Please contact your Youth Coach if you have any questions about your payments.

You can stay up to date with the latest Government information, including Ministry of Health advice on

stress counselling and support

Emergencies are usually unexpected, sudden and overwhelming. It's natural to feel emotionally and physically drained.

You’re not alone in this and you don’t need to cope on your own. 

You can get more help and information from:

  • your Youth Coach
  • your GP or local community health centre
  • Youthline - 0800 376 633 or
  • Need To Talk by calling or texting 1737
  • in an emergency always call 111

help for you and your whānau


You or someone in your family may be able to get some extra help if they’ve lost their job, can’t work at the moment or if they’re working and have a low income job. We can help with things like:

  • food
  • accommodation
  • power, gas, heating or water
  • medical and dental care.

Get help with urgent or unexpected costs

Benefits and payments for you, your family and whānau

Get in touch to find out what help you can get

You can contact Work and Income at all traffic light settings and get your regular payments as usual.

Phone us

Service centres during COVID-19

You don’t need proof of vaccination and won’t be asked to show your My Vaccine Pass when you come into a Work and Income service centre. You’ll need to wear a facemask and scan the QR code or keep a record of your visit to help with contact tracing.


Helpful links

Family Services Directory

Download essential costs information in English (PDF 169 KB) (PDF 169.44KB)