COVID-19: New Zealand is at Alert Level 1 learn more...


information about changes to the support that is available to you due to COVID-19

New Zealand is at Alert level 1. During this time your regular payments will continue, and your youth service provider can continue to help you but you must have an appointment.

COVID-19 - youth service support

Our Youth Service providers are available by phone and face-to-face at Alert levels 1 and 2. If you need to talk to your youth coach, please contact them to book a time.

During this time your regular payments will continue, and our Youth Coaches can still support you. To check your payments or tell us about your changes, visit MyMSD.

assessment and testing for COVID-19

If you have symptoms consistent with COVID-19, such as cold or flu symptoms, contact Healthline (0800 358 5453) or your doctor to find out if you need a test.

If you are offered a test for COVID-19, please take it.

A COVID-19 test is free of charge. However, you may need to pay for a test if it's for the purpose of entering another country. See advice for travellers for more information.

more information

Please contact your Youth Coach if you have any questions about your payments.

You can stay up to date with the latest Government information, including Ministry of Health advice on

stress counselling and support

Emergencies are usually unexpected, sudden and overwhelming. It's natural to feel emotionally and physically drained.

You’re not alone in this and you don’t need to cope on your own. 

You can get more help and information from:

  • your Youth Coach
  • your GP or local community health centre
  • Youthline - 0800 376 633 or
  • Need To Talk by calling or texting 1737
  • in an emergency always call 111